Section 1

Information We Collect

We collect personal information that you provide directly to us, as well as limited information collected automatically when you visit our website.

Information You Provide

• Contact information: Your name, email address, mailing address, and phone number (including mobile phone number).
• Inspection-related information: Property address, requested inspection type, preferred appointment dates and times, and any notes or special instructions you include.
• Communication records: Copies of emails, form submissions, and text messages exchanged with us.
• Payment information: Billing information collected at the time of service. Payment card data is processed by our payment processor and is not stored on our servers.

Information Collected Automatically

• Website usage data: Browser type, operating system, pages visited, time spent on pages, and referring URLs.
• Device information: IP address and general geographic location (city/region level).
• Cookies and similar technologies: Small data files used to remember your preferences and improve site functionality.

Section 2

How We Collect Your Information

• Website contact and booking forms — when you request an inspection or ask a question at highlandhomeinspect.com.
• Phone and email communications — when you call us, email us, or respond to our messages.
• SMS opt-in — when you check the SMS consent checkbox on our website form or otherwise provide written or verbal consent.
• In-person interactions — during or after a property inspection appointment.
• Automatic collection — through cookies and web analytics tools as you browse our website.

Section 3

How We Use Your Information

• To schedule, confirm, and conduct property inspections.
• To send appointment reminders, inspection reports, and follow-up communications.
• To respond to your inquiries, questions, and service requests.
• To send SMS text messages if you have provided consent (see Section 4).
• To process payments and maintain billing records.
• To improve our website, services, and customer experience.
• To comply with applicable laws and regulations.
• To protect against fraud and ensure the security of our systems.

We do not sell your personal information.

Section 4

SMS Communications & Consent

Highland Inspection Services may send SMS (text message) communications to customers and prospective customers who have provided explicit consent.

Types of SMS Messages

• Appointment confirmations, reminders, and scheduling updates.
• Inspection status updates and report delivery notifications.
• Responses to questions you send us via text.
• Service-related follow-up communications.

How to Opt Out

Reply STOP to any text message at any time. You will receive a final confirmation and no further SMS will be sent unless you re-subscribe.

How to Get Help

Reply HELP to any SMS message, or contact us directly at the information listed in Section 13.

Section 5

Website Form SMS Opt-In Language

If you provide your phone number through our website form at highlandhomeinspect.com, you will see an optional SMS consent checkbox. Your consent to receive SMS is never required to receive our services.

The SMS consent checkbox is always optional and unchecked by default.

Section 6

Sharing Your Information

We do not sell your personal information. We may share limited information only in the following circumstances:

Service Providers

Trusted providers who assist in operating our business (scheduling software, payment processors, SMS platforms) are contractually bound to use your data only on our behalf.

Legal Requirements

We may disclose information if required by law, court order, or governmental authority.

Business Transfers

In the event of a merger or acquisition, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with third parties if you have given us explicit consent.

Section 7

Data Retention

We retain your personal information as long as necessary to provide our services and comply with legal obligations. Inspection records are retained for a minimum of five years per Washington State licensing requirements. SMS opt-in records are retained for a minimum of four years to demonstrate compliance.

Section 8

Your Rights & Choices

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal exceptions.
• Opt-out of SMS: Reply STOP to any SMS message at any time.
• Opt-out of marketing email: Follow the unsubscribe link in any marketing email.

To exercise any of the above rights (other than SMS opt-out), contact us using the information in Section 13. We will respond within 30 days.

Section 9

Security

We take reasonable and appropriate measures to protect your personal information, including secure data transmission (HTTPS) and restricted internal access. No method of electronic storage is completely secure — if you believe your information has been compromised, please contact us immediately.

Section 10

Children’s Privacy

Our services are directed to adults aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us at the address in Section 13.

Section 11

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Section 12

Governing Law

This Privacy Policy is governed by the laws of the State of Washington. Highland Inspection Services operates under Washington State contractor and home inspector licensing requirements and is subject to applicable state and federal privacy laws.

Section 13

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us: